Our rates are based on the actual cost of providing water and wastewater service. The price that customers pay is driven largely by the company’s capital investments. Pennsylvania American Water continues to invest heavily in replacing aging infrastructure, complying with water quality and environmental regulations and meeting customers’ water and wastewater service needs. Not only are these investments critical to the public’s health and safety, but they also support the economic health of the communities we serve.

Our water and wastewater rates are set by the Pennsylvania Public Utility Commission (PUC). As part of rate filings, we submit extensive financial and operational data documenting the cost of doing business. The PUC will scrutinize this information in an open and thorough process and will offer multiple opportunities for customer involvement, including providing written comments and attending public input hearings. The PUC might grant all, some, or none of our company's rate adjustment requests.

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